What Information Should You Include in a Milk Separator Parts Inquiry?
A replacement-parts inquiry is easier to verify when it describes the installed assembly instead of only naming a general part. The goal is to give ANDUUK enough information to check compatibility before preparing a quotation.
Scope of this guide: this checklist is written for a farm, creamery or food shop preparing an inquiry for one machine. If you are preparing a multi-machine or stock-planning request, use the distributor request structure instead, and keep the replacement-part record alongside it so the same assembly reference is reused.
1. Identify the machine and assembly
Start with the machine model, the bowl or motor assembly, and the name of the part you want to replace. If the part name is uncertain, describe where it sits in the separator and what it does. A photo of the complete machine helps connect the part to the correct model family.
Use the ANDUUK replacement parts catalog to compare the visible component, but do not treat a similar shape as proof of interchangeability.
2. Record electrical information for powered parts
For a motor, switch, fuse, or power-related component, include the voltage and frequency shown on the machine or order record. The replacement must match the exact unit being serviced, so confirm the electrical detail against your own machine rather than the catalog range.
Do not choose a replacement motor from wattage alone. The electrical rating, mounting points, shaft or coupling and the surrounding assembly all need to be checked.
3. Add photos and useful measurements
Send one clear photo of the complete machine or assembly, one close-up of the installed part, and one photo showing any marking or connection. Add key dimensions such as outside diameter, inside diameter, thickness, height, thread or connection size when relevant.
Measure the existing component after cleaning it. If the part is damaged, include a photo of the damage and explain whether the machine also leaks, vibrates, makes unusual noise, or has a separation problem.
4. Include quantity and destination
State the required quantity and destination country or port. This allows the sales team to separate compatibility questions from quotation and shipping details. For a trial order, say whether you need one replacement or a small maintenance set.
The final quotation should identify the confirmed model, part or assembly, electrical details where relevant, quantity, and any documents or inspection records included.
Inquiry checklist
- Machine model and assembly identified.
- Voltage and frequency included for powered parts.
- Complete-machine, close-up, and marking photos attached.
- Key dimensions measured after cleaning.
- Damage, leak, vibration, noise, or separation symptom described.
- Quantity and destination country or port included.
For a compatibility check, contact ANDUUK with the checklist above. If the request also concerns inspection records, compare it with the technical document checklist and the cleaning and reassembly checklist.
Related maintenance resources
Use the ANDUUK replacement parts catalog to match seals, discs, outlets, motor components and cleaning tools to the correct machine assembly.
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